Privacy Policy
Your privacy is important to us. This Privacy Policy explains how Bhimashankar collects, uses, and protects your information.
1. Information We Collect
We collect both personally identifiable information and non-personal information from users in the following ways:
A. Information You Provide Voluntarily:
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Full Name
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Email Address
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Phone Number
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Postal Address (if physical product ordered)
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Government ID (if required for temple entry)
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Payment details (processed via secure third-party gateways)
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Booking preferences (pooja dates, darshan slots, etc.)
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Feedback, reviews, and support queries
B. Automatically Collected Information:
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IP address
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Browser type and version
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Pages visited and time spent
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Cookies and tracking data
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Device information (OS, screen resolution, etc.)
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Location data (if enabled)
2. How We Use Your Information
We use the collected information for:
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Booking confirmation and service delivery (e.g., darshan pass, pooja services, prasad delivery)
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Sending service-related updates and alerts
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Responding to customer inquiries and support requests
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Improving website performance and personalization
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Conducting analytics and performance tracking
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Processing payments securely
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Ensuring safety, fraud prevention, and legal compliance
3. Data Sharing and Disclosure
We do not sell or rent your personal data.
We may share data with trusted third parties only in these scenarios:
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Payment gateways for secure transaction processing
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Logistics providers for physical deliveries (e.g., prasad)
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Government authorities, if mandated by law
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Analytics tools (Google Analytics, etc.) to improve user experience
All partners are bound by confidentiality agreements and are required to comply with privacy standards.
4. Data Protection & Security
We take strong security measures to protect your personal information, including:
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SSL encryption for data transfer
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Secure hosting environments
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Role-based access control
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Regular software updates and vulnerability patching
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Firewalls and malware detection tools
Despite our best efforts, no system is completely secure. Users are advised to take precautions such as using strong passwords and logging out after use.
5. Data Retention
We retain your personal data only as long as necessary:
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For the purpose it was collected
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To comply with legal obligations
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To resolve disputes or enforce our policies
After that, data is securely deleted or anonymized.
